Shared transportation service has a waiting period of 5 to 10 minutes on each hotel.
For tours with shared transportation included, participants will share vehicle with participants from different properties in Cancun & Playa del Carmen area.
Shared transportation service has a waiting period of 5 to 10 minutes on each hotel.
Questions, changes or cancellations During your stay
Please contact our hospitality desk’s staff at the hotel.
72 + hours in advance No charges
48 + hours in advance 75% plus any additional penalty from service provider
Less than 48 hours in advance 100% of charges
WATER ACTIVITIES
All water and/or boat activities can be cancelled only when Port Authorities close the harbour due to weather conditions.
In the event of slightly bad weather and port is not closed by Seaport Authorities, all water activities departure will operate on schedule. If client decides to cancel the activity, there will be a 100% charge.
If any of the passengers suffers seasickness during the activity, Maritur will not be held responsible and no money compensation should be expected.